Congratulations Jennifer Storms!
Jennifer Storms is our Customer Service Manager and is a Gold Certified Senior Move Coordinator. With nearly 18 years of experience, she manages our residential customer service department. This is her 4th time being named Heart of Quality winner, so it comes as less of a surprise to those that know her well. Jennifer is a dedicated coordinator who always puts the customer first.
“This is Jen’s 4th Heart of Quality award, which is a remarkable professional achievement. Please join me in Congratulating Jennifer Storms on her 2017 Heart of Quality Award. Jennifer will be formally recognized on stage at the annual Learning Conference in St. Louis next month. She sets the bar very high and it shows every day, move in and move out. Great Job Jen, you make us all very proud! An industry quality leader year in and year out! We truly appreciate your outstanding efforts!” -John Clancy
“Heart of Quality” is Highest Honor
United Van Lines sets the bar high with its annual Heart of Quality award, which was created to recognize move coordinators throughout the van line who consistently provide customers with exceptional service.
The annual Heart of Quality award was created to recognize excellence among move coordinators. The move coordinator serves as a key point of contact for the customer and service providers to make the moving experience successful from preparation through final delivery. As an integral part of the moving process, the move coordinator’s role includes keeping the customer informed, being available, advocating, coordinating and consulting on aspects of overall move coordination. The top move coordinators from each van line and size category are recognized for their work during the calendar year. With more than 2,000 coordinators in the agency system, this is certainly the highest honor. Only one award winner and runner-up are awarded for each size category. Our size category contains 33 other agents. To qualify for the HOQ award, each nominee must meet with a minimum number of customer feedback survey returns and a median score of at least 4.43.
When choosing a moving company, our customers want a company that will care about your belongings, not just any mover. Clancy team members are consistently honored to be recognized by clients and partners for exceptional service. Let us go “above and beyond” for your next move. Contact us today to arrange your free estimate.
More Reasons to Choose Clancy
- #1 In Size Category
- #1 In Willingness to Recommend at 95%
- #1 in Overall Process, Estimating, Move Coordination, Packing, and Loading
- Exceeds or Best in Class in all seven Standards of Performance
- 5-Star Safety Performance Rating, Claims Liability and Quality Labor Certification
- 2017 Presidents Quality, Customer Choice, and Performance Excellence awards winner
When you need assistance with Origin or Destination services in the New York, or Connecticut areas, look no further. U761 Clancy Relocation wants to be your go-to agent for all of your moving and logistics needs. We are an award-winning company focused on quality and safety. We will provide you with incomparable customer service and treat your clients as if they were our own. Call or email us and ask for Jennifer to set up your OA, DA and Military requests.
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