Eric Martinez Photo

Eric Martinez

Household Sales Representative
  • Date Started: Jun 1, 2018
  • Profile
  • How do you define an ideal customer experience?
    The perfect customer experience is one which results in customers becoming advocates for the company, creating referral, retention, and profitable growth.
  • What do you do every day to ensure an awesome customer experience?
    I see paying attention to detail/communication as the most important process to ensure a happy customer. Staying on top of customer’s files and keeping them informed throughout the duration of their move helps fortify the trust between the client and business.
  • What do you like most about your occupation?
    The versatility of being able to work virtually and having a supportive company that realizes employees are their greatest assets.
  • What is your proudest professional achievement to date?
    I have many proud moments as a Relocation Consultant for Clancy and it is hard to pinpoint one moment. It is always a great feeling having the ability to help families/customers start new chapters in their lives.
  • Why should a customer choose Clancy?
    There are many different elements which play into a customer making a business decision such as Price, Convenience, Brand, Reputation, and a multitude of other factors. But the one that sticks out to me and my customers is the trust and foundation we develop with the clients. A client that knows their items are going to be treated as if it were our own is the reassurance they need to proceed with Clancy.